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Clear,
understandable communication pathways will help reduce frustration and
anger, both of which hamper good communication.
Having clear
information about the structure of the services and interactions between
different funding bodies, and cutting through generalities will assist
individuals in their dealings with the service providers.
This information may be
available. If so, where? If not what is required to make it available?
Idea
Maybe the key
front line worker with a service user could be in the role of that
service user’s advocate. The advocate, being familiar with the system
and the service user, would know where to direct the service user to
ensure that physical, mental, emotional and social needs were met; pick
up where life and living skills would benefit from more input; be a link
with other professionals and with carers; and provide an element of care
─ a simple human quality that is often lost to those caught in the
system. |